Frequently asked questions

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Course Information Booking Information Amendments & Cancellations Get Prepared Safety Facilities

Course Information

Who can climb?
Tree Adventures is suitable for anyone 5 years+ looking for a fun, challenging and rewarding highflying experience (as long as they meet the minimum height requirement.)
Adventure Option Minimum height requirement

Tree Huggin’ 1.1m

Monkey’n Around 1.2m

Branching Out 1.3m

High Flyer 1.4m

Tarzan’s Test 1.5m

If you’re still unsure what adventure option would be most suitable for your group Tree Adventures staff have created the following recommendations:

Adventure Option Recommended Age

Tree Huggin’ 5 yrs +

Monkey’n Around 7 yrs+

Branching Out 9 yrs +

High Flyer 12 yrs +

Tarzan’s Test 14 yrs +

PLEASE NOTE: Whilst the minimum height requirements ultimately determine what adventure option is suitable for your group we also take our age recommendations in to account when deciding what adventure option is most appropriate for your group.
How long do the courses take?
On average a course takes between 20-30 minutes to complete. The length of your climb depends on which adventure option you select. On average each adventure option takes approximately 2 to 2.5 hours to complete. During busy periods (between 11am and 3pm) courses can often take longer to complete than the advised duration time.
Will there be a guide with me at all times?
Before you begin climbing you are taken through a 15-20 minute safety demonstration led by a Tree Adventures instructor, giving you an opportunity to familiarise yourself with the safety equipment. From this point on you continue unguided, however there are Tree Adventures instructors stationed throughout the forest should you need any assistance or have any questions.
Is there a time limit?
Whilst we encourage you to take your time on the activities, and stop for breaks as needed, there is a certain limit to the length of your climb. Whilst we do not actively enforce time limits, we would appreciate customers returning their equipment once they have completed their adventure option.
Is there a weight limit?
There is a weight limit of 120kgs for all Tree Adventures Courses. We have a range of different harness sizes available, with larger harnesses to ensure comfort for bulkier climbers.

Can our group complete different course options?
Yes, it is not a problem if your group would like to split over different adventure options as long as all climbers under 16 have appropriate adult supervision. Supervision ratios are as follows:

Climbers 5 and 6 years	1 participating adult for every 2 children.
Climbers 7 to 12 years	1 adult (participation may be required) for every 6 children.
Climbers 13 to 15 years	1 adult (participation not required) for every 8 children.
Climbers 16 years and over	Direct supervision not required.

Can I buy courses individually?
Unfortunately other than Course 1 (Tree Huggin’) the courses cannot be purchased individually. Each adventure option offers you a selection of four courses. Click here for more information on adventure options.
Can I get down at any time?
Yes, if at any time you encounter difficulty or feel like you can’t continue climbing in the trees, our specially trained rescue instructors are on hand to assist you and lower you to the ground if necessary.
Can spectators watch me climb from the ground?
Yes spectators are more than welcome to follow you from the ground as you progress through the activities. There are pathways throughout the park, as well as picnic areas, so everyone is welcome.

Booking Information

How much does it cost?
The cost per person depends on what adventure options the climbers in your group would like to complete. For a breakdown of the adventure options and their respective prices, click to view our pricing page.

Discounted rates are available for school groups and community groups, please give us a call on 0800 TARZAN (827926) or send us an email for more information.
Do I need to book?
Bookings are essential and should be made well in advance to avoid disappointment. Our weekends are especially busy and can often book out. To ensure your preferred date and time are available please make sure you book in as soon as possible. You can book online via our booking system (it’s quick and easy!) or alternatively you can contact us on 0800 TARZAN (827 926).

We require a minimum of 10 climbers for a week day booking. Bookings smaller than 10 may be considered, so please don't hesitate to contact us to check availability.

When you have a booking in place it is important you aim to arrive on time. If you are running late please call us on 0800 TARZAN (827926) to avoid missing out on your climb.
Pre Paid Vouchers
If you have a pre-paid voucher (gift voucher) or complimentary voucher, please call us on 0800 TARZAN (827926) to book in. As well as our own Tree Adventures vouchers we currently accept vouchers from the following companies
Discount Vouchers
If you have a discount voucher please proceed with your booking as normal, once you have reached the park and presented your discount voucher this will be applied to your booking.

We currently accept the following discount vouchers:
1. Entertainment Book
2. Voucher Code
3. Jasons

Please Note: Tree Adventures discount vouchers cannot be redeemed in conjunction with any other Tree Adventures voucher or special offer. You may only redeem one voucher or special offer per booking.

Amendments & Cancellations

Change of date or time
Should you need to amend your booking, that is not a problem as long as we can accommodate the new date and time. Any cancellations or amendments within 72 hours of your booking must be called through to us on 0800 TARZAN (827 926).
Change of adventure option
There is no need to contact us if you feel you have chosen the incorrect adventure option for your group or would like to change your adventure option. This is easily changed at check in so there is no need to worry.
Change of group size
You must inform us of any changes to your group number, should you arrive at the park with less climbers than the number booked you will not be refunded the deposit for the climbers not present and may be charged 50% of the cost for the people who were originally booked but did not arrive. Please see our terms and conditions for more information on group amendments.
Can I cancel my booking?
If you cancel up to 72 hours before your reservation you will be refunded your deposit. If you cancel between 24 hours and 72 hours prior to your reservation you will not be eligible for a refund of your deposit. Should you cancel you booking within 24 hours of your scheduled start time or simply fail to show up, your deposit will not be refunded and your credit card will be charged the total balance remaining for your reservation. We are open rain or shine, so if you wish to cancel due to bad weather please call us on 0800 TARZAN (827 926) to discuss your options. For more information please see our booking terms and conditions.

Get Prepared

What do I need to bring with me?
To reduce your check in time at the park we recommend you print off and bring completed disclaimer forms for your group (please see your booking confirmation for more information.) We recommend your bring plenty of refreshments and dress suitably for the forecasted weather.
What should I wear?
We recommend that you wear casual clothing that you don’t mind getting a little grubby. Closed in shoes are required, no jandals or sandals are allowed. Midriffs should not be bare as the harness may chafe and long hair needs to be tied back. Please dress appropriately for the forecasted weather, a light water-proof jacket is recommended when rain is forecast. Unfortunately there are no changing room facilities at the park so please ensure you arrive in appropriate attire.

All necessary safety equipment is provided by Tree Adventures, please do not bring your own gear. You are welcome to wear gloves while undertaking the activities, we recommend fingerless bicycle gloves.
Are there refreshments available at the park?
We currently have water available, as well as a selection of Whittakers chocolate bars.
What happens in bad weather?
Tree Adventures is a unique all weather activity. The park is open in all weather conditions except when extreme rain, wind or lightning causes operation to become unsafe. A light waterproof jacket is advised when rain is forecast, however the forest canopy provides fairly good shelter from light to moderate rain. For more information on cancellations due to weather please see our booking terms and conditions.
What can I expect from my visit to Tree Adventures?
Upon your arrival you will be greeted by our staff and asked for your booking information. You will then be required to read and complete our disclaimer form, or submit a completed form if you have filled one out at home (please note: completing the disclaimer form prior to your arrival will save you time on the day.)

Payment
You will then be required to pay the remaining balance for your booking. We accept cash, eftpos, visa, mastercard and cheque. Once payment is completed everyone will receive a wristband, the wristband signifies what courses everyone has access to.

Safety Equipment Fitting
All climbers will be fitted with a harness and helmet by our staff. Once this is completed they will be asked to read the park safety rules.

Safety Demonstration
Our staff will lead your group through a safety demonstration and all climbers will have an opportunity to familiarise themselves with our equipment on our practice course. Please note: you may be required to complete the safety demonstration with other customers.

Climb
The duration of your climb will depend on the adventure option you have selected, please see Adventure Options for more info. Please note: you may only complete each course once.

Break
You are welcome to take breaks during your visit. At the end of each course the climbers arrive back to the ground via a flying fox, so it is not disruptive to their course progression to break for lunch or a snack.

Course Completion and Equipment Return
Upon completion of your adventure option everyone will be asked to return their safety gear and our staff will be on hand should they need any assistance.

Safety

Do I need to supervise the children in my group?
Anyone under the age of 16 years is required to have direct adult supervision in the park at all times. Supervision ratios are as follows:

Climbers 5 to 6 years	1 participating adult for every 2 children.
Climbers 7 to 12 years	1 adult (participation may be required) for every 6 children.
Climbers 13 to 15 years	1 adult (participation not required) for every 8 children.
Climbers 16 years and over	Direct supervision not required.

If the climbers in your group are going to be split over different adventure options it is important you have appropriate supervision, it is impossible to supervise two groups at once so please ensure you plan accordingly. If children are left unattended at any time they will be removed from the activities for their safety.

Is it safe?
Yes, Tree Adventures have taken all the necessary steps to ensure our activities are safe, as long as you stick to the park safety rules. However, Tree Adventures aerial courses are physically demanding at times and therefore there is a possible risk of injury when undertaking such activities.

All participants must undertake a safety briefing with an instructor before they begin. This establishes the correct safety methods and gives you the opportunity to practise before you make your way onto the courses. Participants are responsible for keeping themselves attached to the safety system at all times. Instructors are stationed throughout the park to supervise from the ground and are able to assist whenever necessary.
Is it safe to climb in the rain?
Yes, Tree Adventures is an excellent wet weather activity. A light waterproof jacket is advised when it’s raining, however the forest canopy provides fairly goods shelter from light to moderate rain. Light to moderate rain does not affect the safety of our courses, or equipment. During periods of heavy rain or high winds climbing may be suspended. If you have any concerns about the weather on the day of your booking please call us on 0800 TARZAN (827926) to discuss.
Do I need to be fit?
While you don’t need to be Tarzan to give Tree Adventures a go a certain degree of fitness and strength is required to negotiate some of the activities. If you have any doubts as to whether you are fit enough to participate, come on out to the park and check out the courses before you book. There is a maximum weight limit of 120kgs for all activities.

Facilities

Toilets
Unfortunately due to a lack of power and running water in Woodhill Forest we are restricted to the use of port-a-loos. Tree Adventures staff inspect and clean the toilets throughout the day.
Hand Washing
We have a hand washing station at the park available to all customers to freshen up after your climb.
Picnic/BBQ Areas
We have 8 picnic tables situated throughout the park that all customers are more than welcome to use. We have BBQs available for hire for a small fee of $5, or use of the BBQ and is free of charge for birthday party groups of 8 or more. Tree Adventures can also offer your group protection from the scorching sun or persistent rain. We have several canopies available for hire for your comfort. If you would like to reserve a BBQ or shelter for your group please call us on 0800 TARZAN (827 926). Please note: availability is limited, bookings are essential.
Refreshments
We currently have water available, as well as a selection of Whittakers chocolate bars.