Change of date or time

Should you need to amend your booking, we will do our best to accommodate you at a new time. Any cancellations or amendments to your booking must be called through to us by 5:00 pm the day prior, or 5:00 pm two days prior for groups of 5 or more, or a cancellation fee may be incurred. This includes rescheduling due to an unfavourable weather forecast when the park is open. For more information, please see our booking terms and conditions.

Change of adventure option

For weekend and school holiday and public holiday bookings, there is no need to contact us if you feel you have chosen the incorrect adventure option for your group or would like to change your adventure option. This is easily changed during check-in at the park, so there is no need to worry.

For normal week day bookings, it is best to advise us of changes to adventure options as we may only be opening the courses you have booked.

Change of group size

You must inform us of any changes to your group number. Should you arrive at the park with fewer climbers than the number booked, a non-arrival fee may be incurred. It may also not be possible for us to accommodate additional participants. Please see our terms and conditions for more information on changes to your group size.

Can I cancel my booking?

If you cancel by 5:00 pm the day prior to your booking, or 5:00 pm two days prior for groups of 5 or more, you will be refunded your deposit. If you cancel within that time period or simply fail to show up you will not be eligible for a refund of your deposit. We are open in all weather conditions except severe storm systems, so if you wish to cancel due to unfavourable weather please call us on 0800 TARZAN (827 926) to discuss your options. For more information please see our booking terms and conditions.

Can I reschedule my booking if it’s raining on the day of my visit?

The park is open in most weather conditions including when rain is forecast. If you would like to reschedule your booking due to an unfavourable weather forecast you must contact us by 5:00 pm the day prior, or 5:00 pm two days prior for groups of 5 or more, on 0800 TARZAN (827 926). If you choose to reschedule on the day of your visit, a cancellation fee may be incurred. For more information, please see our booking terms and conditions.