FAQs

Answers to all your questions

Please don’t hesitate to contact us if you’re unable to find the answers you need here.

Course Information

Tree Adventures is a forest adventure park offering 10 individual high-wire confidence courses ranging from 2 – 14 metres above the ground. Each course starts with a ladder that leads you to the first platform. From there you progress from tree to tree on an aerial pathway of activities, including high-wires, swinging logs, balance beams, Tarzan swings and tree surfing (to name only a few).

Each activity is designed to put your acrobatic skills and nerve to the test while ensuring everyone has plenty of fun. Improve your balance and build confidence as you conquer our unique treetop challenges. Once you have completed all of the activities on the course you are rewarded with an exhilarating flying fox (zipline) ride back to the ground. 

Tree Adventures is suitable for anyone 5 years+ looking for a fun, challenging and rewarding experience (as long as they meet the minimum height requirement.)

Adventure Option Minimum Height Requirements

Tree Huggin’ – 1.1m
Monkey’n Around – 1.2m
Branching Out – 1.3m
High Flyer – 1.4m
Tarzan’s Test – 1.5m

If you’re still unsure what adventure option would be most suitable for your group Tree Adventures staff have created the following recommendations:

Adventure Option Recommended Age

Tree Huggin’ –  5 yrs +
Monkey’n Around –  7 yrs +
Branching Out –  9 yrs +
High Flyer –  12 yrs +
Tarzan’s Test – 14 yrs +

PLEASE NOTE: While the minimum height requirements ultimately determine what adventure option is suitable for your group we also take our age recommendations into account when deciding what adventure option is most appropriate. Tree Adventures Staff have the final say on what courses are appropriate.

On average a course takes 20-30 minutes to complete. Including preparation time and allowing for breaks each adventure option of four courses takes approximately 2.5 hours to complete. During busy periods courses can take longer to complete than the advised time.

Before you begin climbing you are taken through a 10-15 minute safety demonstration led by a Tree Adventures instructor. This ensures all climbers and supervisors are familiar with the park safety rules including how to use the safety equipment correctly and how to safely undertake the activities. Once participants have completed a practise course demonstrating their understanding of these requirements, they continue unguided and Tree Adventures instructors actively patrol the park should you need assistance or have any questions.

While we encourage you to take your time on the activities and to stop for breaks as needed, you cannot keep climbing for as long as you want to. We do not actively enforce time limits, however in some cases when it is taking over 3 hours to complete the courses you may be required to stop climbing for reasons such as other participants requiring your safety equipment, or reaching closing time.

There is a weight limit of 130kgs for participation in the activities. Participation is also dependent on climbers adequately fitting the safety equipment. We have a range of different harness sizes available, with larger harnesses to ensure comfort for larger climbers.

Unfortunately due to safety risks anyone who is pregnant is unable to participate.

Yes, it is not a problem if your group would like to split over different adventure options as long as all climbers under 16 have appropriate adult supervision. Click here to view our supervision requirements.

Yes, if at any time you encounter difficulty or feel like you can’t continue climbing in the trees our specially trained rescue instructors are on hand to assist you and lower you to the ground if necessary.

Yes, spectators are more than welcome to follow you from the ground as you progress through the activities. There are pathways throughout the park, as well as picnic areas, so everyone is welcome. There is no charge for spectators.

Booking Information

The cost per person depends on what adventure options the climbers in your group would like to complete. Groups of 4+ people receive a 5% discount and groups of 10+ people receive a 10% discount. For a full breakdown of the adventure options and their respective prices click here.

Further discounts are available for school groups and community groups, please give us a call on 0800 TARZAN (827926) or send us an email for more information.

Bookings are essential to guarantee entry into the park and should be made well in advance to avoid disappointment. Our weekends are especially busy and can often book out. To ensure your preferred date and time are available please make sure you book in as soon as possible. You can book online by clicking the “Book” button in the top-right corner (it’s quick and easy!), or alternatively you can contact us on 0800 TARZAN (827 926).

We require a minimum of 6 climbers for a weekday booking. However, bookings smaller than 6 may be possible, so please don’t hesitate to contact us to check availability.

When you have a booking in place it is important you aim to arrive on time. If you are running late please call us on 0800 TARZAN (827926) to avoid missing out on your climb.

All adventure options offer a selection of 4 courses (excluding Tree Huggin’ course 1 only). The courses gradually increase in height and difficulty to get you out of your comfort zone and help build self confidence.

Unfortunately, other than our Tree Huggin’ option (Course 1) the courses cannot be purchased individually. All other adventure options offer you a selection of 4 courses. Click here for more information on our adventure options.

If you have a pre-paid voucher (gift voucher) or complimentary voucher, please call us on 0800 TARZAN (827926) or email us to make a booking. As well as our own Tree Adventures vouchers we currently accept vouchers from the following companies.

Gifts to Rememberredballoon-logo

If you have a discount voucher please proceed with your booking as normal. Any discounts will be applied to your booking once you have reached the park and presented your discount voucher.

Please Note: Tree Adventures discount vouchers cannot be redeemed in conjunction with any other Tree Adventures voucher or special offer.

Amendments & Cancellations

Should you need to amend your booking we will do our best to accommodate you at a new time. Any cancellations or amendments to your booking must be called through to us at least 24 hours prior to your booking on 0800 TARZAN (827 926) or a cancellation fee may be incurred. This includes rescheduling due to an unfavourable weather forecast when the park is open. For more information please see our booking terms and conditions.

There is no need to contact us if you feel you have chosen the incorrect adventure option for your group or would like to change your adventure option. This is easily changed during check-in at the park so there is no need to worry.

You must inform us of any changes to your group number. Should you arrive at the park with fewer climbers than the number booked a non-arrival fee may be incurred. Please see our terms and conditions for more information on changes to your group size. 

If you cancel up to 24 hours before your reservation you will be refunded your deposit. If you cancel within 24 hours of your reservation or simply fail to show up you will not be eligible for a refund of your deposit. We are open in all weather conditions except severe storm systems, so if you wish to cancel due to unfavourable weather please call us on 0800 TARZAN (827 926) to discuss your options. For more information please see our booking terms and conditions.

The park is open in all weather conditions including when rain is forecast. If you would like to reschedule your booking due to an unfavourable weather forecast you must contact us at least 24 hours prior to your visit on 0800 TARZAN (827 926). If you choose to reschedule on the day of your visit a cancellation fee may be incurred. For more information please see our booking terms and conditions.

Get Prepared

We recommend you bring plenty of refreshments and snacks with you out to the park as there is no cafe on site. Please dress suitably for the forecasted weather conditions. We recommend bringing a light waterproof jacket with you when rain is forecast. We also recommend the use of gloves (fingerless biking gloves are best) while undertaking the activities so bring a pair with you if you have them. To reduce your check-in time at the park we recommend you print off and bring completed risk acknowledgement forms for your group, however forms are available for you to complete at the park.

We recommend that you wear comfortable clothing suited to exercise in the outdoors. Closed in shoes (e.g. sneakers and trainers) are required, no open toe footwear including jandals,  sandals or slip off shoes are allowed. We recommend not wearing short shorts or having an exposed midriff as this can be uncomfortable when wearing a harness. Hair shoulder length or longer must be tied up to minimise the risk of it becoming caught. Hair needs to be tied as low as possible so that a helmet can be fitted properly. A helmet must also be able to be fitted over any religious headwear. You are welcome to bring your own gloves to wear while undertaking the activities, we recommend fingerless bicycle gloves.

Please dress appropriately for the forecasted weather conditions, a light waterproof jacket is recommended when rain is forecast. Unfortunately, there are no changing room facilities at the park so please ensure you arrive in appropriate attire.

All the necessary safety equipment is provided by Tree Adventures, please do not bring your own gear.

Upon your arrival you will be greeted by our staff and asked for your booking information. You will then be required to read and complete our risk acknowledgement form, or submit a completed form if you have filled one out at home.

Please note: completing the risk acknowledgement form prior to your arrival will save you time on the day.

Payment

You will then be required to pay the remaining balance for your booking. We accept cash, eftpos, visa, mastercard, amex and cheque. Once payment is completed everyone will receive a wristband, signifying your selected course option, and that you have completed check-in.

Safety Equipment Fitting

All climbers will be fitted with a harness and helmet by our staff. Once this is completed they will be asked to read the park safety rules.

Safety Demonstration

Our staff will lead your group through a 10 to 15 minute safety demonstration, then all climbers are required to familiarise themselves with our equipment on our practice course. Please note: you may be required to complete the safety demonstration and practise course with other customers.

Climb

The duration of your climb will depend on the adventure option you have selected. On average it takes 2.5 hours to complete an adventure option. Other factors such as how many other climbers are in the park at the time of your visit, the level of confidence and ability of your monkeys etc can effect your overall climb time. Please see the adventures page for more info. Please note: you may only complete each course once.

Break

You are welcome to take breaks during your visit. At the end of each course the climbers arrive back to the ground via a flying fox (zip-line), so it is not disruptive to their course progression to break for lunch or a snack.

Course Completion and Equipment Return

Upon completion of your adventure option everyone will be asked to return their safety gear and our staff will be on hand should they need any assistance.